Refund policy

Refund policy

At sevensarees.com, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors.

Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at support@sevensarees.com and we shall be happy to address your concerns.

In the event of a bad surprise, you can return the unused products you have ordered only if it is within 3 days of the date of receipt. Please note that used products cannot be returned. To return the unused goods, please email us at support@sevensarees.com and we will walk you through the process till completion.

Special instructions for Sarees: Products should not have been tried or used and the packaging should not have been tampered in any way, including the silk mark(if any). Unboxing Video is a MUST for all quality returns.

Special instructions for reverse pickup

The reverse product request will be assigned within 24-48 hours and the product will be picked in another 2-5 working days. After the product is picked along with the packaging box, the delivery executive will hand over the invoice. We will need a picture of this invoice to be shared with us on support@sevensarees.com on WhatsApp. The products purchased under discounts cannot be returned or replaced.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sevensarees.com.